Privacy Policy.

Information We Collect

At Bravus Auto Detailing, we collect information to provide you with the best mobile auto detailing services in Fairfax and the surrounding area. The types of information we may collect include:

Personal Information

• Name and contact information (phone number, email address)
• Service address and location within our service area
• Vehicle information (make, model, year, condition)
• Payment information for processing transactions (handled through PCI-compliant third-party processors — we do not store full card numbers)
• Communication preferences (text, email, or phone)

Automatically Collected Information

• Device and browser information when visiting our website
• IP address and approximate location data
• Website usage data and browsing patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and providing mobile auto detailing services
• Processing payments and sending receipts
• Communicating about appointments, promotions, and service updates
• Improving our services and customer experience
• Responding to inquiries and customer support requests
• Sending marketing communications (only with your consent — you can unsubscribe at any time)
• Complying with legal obligations

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who help us operate our business — such as our payment processor, scheduling/booking software, email and SMS providers, and accounting tools. These providers are contractually required to protect your information.
• Legal Requirements: When required by law, subpoena, or to protect our rights, property, or safety, or the rights of others
• Business Transfers: In connection with any merger, acquisition, or sale of business assets, where customer data is transferred under the same privacy commitments
• With Your Consent: When you have given us explicit permission to share your information

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure encryption (HTTPS/TLS) for data transmission
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates
• PCI-compliant payment processing through trusted third-party providers
• Physical security of devices and records

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Understand how you interact with our website (typically via aggregated analytics)
• Improve our website functionality and content
• Deliver relevant advertisements on third-party platforms

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website features (for example, your booking calculator may not remember partially-filled fields).

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal recordkeeping requirements such as tax documentation)
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in any email, by replying STOP to any text message, or by contacting us directly
• Portability: Request your data in a portable electronic format

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond to verifiable requests within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites or services (such as our Google review page, social media profiles, or partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

SMS / Text Message Communications

If you provide your phone number when booking, you consent to receive appointment-related text messages from us — including booking confirmations, reminders, ETA updates, and post-service follow-ups. Standard message and data rates may apply. You can opt out at any time by replying STOP to any text. Reply HELP for help. We will never sell or share your phone number with telemarketers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.